Contact Our
Expert Team

Please include your registered email address, a detailed description of your issue, any error messages you've encountered, and the date/time when the problem occurred. For account-related matters, including your player ID can help us assist you faster. Screenshots or videos of technical issues are also very helpful.

Our standard response time is within 4 hours during business days. High-priority issues marked as urgent typically receive responses within 1 hour. Emergency matters related to account security or responsible gaming concerns receive immediate attention 24/7. Live chat responses average under 2 minutes during operating hours.

Yes! While our phone and live chat have specific hours, our email support is monitored 24/7. You can send emails anytime and they'll be processed continuously. For true emergencies involving account security breaches or immediate responsible gaming support needs, our emergency escalation system operates around the clock.

Live chat is available for most general inquiries, technical support, and account questions. For complex account issues requiring verification, detailed responsible gaming discussions, or formal complaints, we may ask you to follow up via email or phone for security and documentation purposes. Account holders get priority queue access.

For immediate gambling help, we recommend contacting the 24/7 National Gambling Helpline at 1800 858 858 or using the online chat at gamblinghelponline.org.au. Our team can also immediately implement account restrictions and connect you with professional help services. This type of request receives our highest priority response.

Office visits are available by appointment only for specific situations that require in-person verification or complex issue resolution. Please contact our support team first to determine if an office visit is necessary and to schedule an appointment. Most issues can be resolved effectively through our remote support channels.